Effective Date: 28th November 2025
At True Friend, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app. By accessing or using the True Friend app, you agree to the terms outlined in this policy.
1. Information We Collect
To provide you with a personalized and meaningful experience, True Friend may collect the following types of information:
- Personal Information: When you create an account or interact with the app, we may ask for your name, email address, or other identifiers. You can choose to provide this information voluntarily to enhance your experience, but it is not mandatory to use the app.
- Interaction Data: We collect data related to your conversations with the AI personalities within the app. This includes the messages you send and receive. This information is used to improve the AI’s responses, help it better understand your preferences, and provide you with relevant, engaging content.
- Device and Usage Information: We automatically collect data related to your device and usage patterns, including device type, operating system, IP address, app version, and crash reports. This helps us optimize the app’s performance.
- Location Data: If you enable location services, we may collect your device’s geolocation data to provide location-based features. You can disable this feature at any time through your device settings.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the features of the app.
- Personalize your experience with True Friend based on your preferences and interaction history.
- Respond to inquiries or support requests.
- Conduct research and analysis to enhance the app’s functionality.
- Ensure the security and integrity of the app and prevent misuse.
- Send you updates, notifications, or promotional content (if you opt-in).
3. Data Security
We are committed to protecting your personal information. We implement industry-standard security measures, including encryption and secure data storage, to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
4. Data Retention
We will retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request that we delete your data at any time by contacting us, subject to applicable legal requirements.
5. Sharing of Information
We do not share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with third-party vendors who assist with app functionality, analytics, or customer service. These providers are contractually bound to keep your information confidential and are not allowed to use it for any purpose other than providing services to True Friend.
- Legal Compliance: If required by law, we may disclose your information in response to a legal request, such as a court order, government investigation, or other legal process.
- Business Transfers: In the event that True Friend undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of such a change through the app or other communication channels.
6. Your Rights and Choices
- Data Access and Updates: You can access and update your personal information by logging into your account settings. You can also modify your communication preferences or opt-out of promotional content.
- Data Deletion: If you no longer wish to use True Friend, you can request to delete your account and all associated data by contacting us at [contact email]. Upon deletion, we will remove your personal data from our systems, subject to legal retention requirements.
- Opt-Out of Analytics: You can opt-out of analytics tracking and data collection by adjusting your privacy settings within the app or by disabling analytics permissions in your device settings.
7. Children’s Privacy
True Friend is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information as soon as possible. If you believe we may have inadvertently collected data from a child under 13, please contact us at [contact email].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes to how we collect, use, or share your personal information, we will notify you through the app or by other means. We encourage you to review this policy periodically to stay informed about our privacy practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Email: info@sawashiafrica.africa